|Independence War Deluxe
Edition Support FAQ
page contains commonly asked support questions about the Independence War Deluxe
Edition. Please read this page if you're having problems running the game.
If you're still having problems then email
our support address:
Please give all relevant information (e.g.
video card, processor, etc) and a complete summary of the problem when sending support
- The game exits back to the desktop
when I run it in software mode. How can I fix this?
can't get the 800x600 mode to work on my 3Dfx board. Why is this?
- The game's 800x600 mode isn't full
screen / is off center. How can I fix this?
- The contacts list keeps scrolling
all the time. How can I fix this problem?
- When I start the game the ship continually rolls. How
can I fix it?
can't get my joystick to work. How can I fix this problem?
- Why is
the cursor flickery and difficult to see?
game crashes when my Screen saver / power save function activates. How can I fix this?
- The Intro movie plays in
a small window, how do I make it play fullscreen?
- Are there any other features
that we wern't told about?
- Can I remap my keys?
- How can i Impove the
frame rate of the game?
- What do i do when
the game crashes with a Page Fault?
- What do i do if The game
quits back suddenly to the Windows part way through some missions with no error message?
- Are there any spacific
Video cards that have problems with this game?
there been any changes to the manual?
- How do i
contact Technical Support?
Technical Support Answers
game exits back to the desktop when I run it in software mode. How can I fix this?
A. First Check to see if
your Drivers are working properly with DX6.1 by...
|1.) Click <Start> , "Find", "Files
2 .) In the "Named" box type "dxdiag.exe". Make
sure that the "Look in" window says "My Computer" and click on
<Find Now> button. When Dxdiag.exe comes up Double click on the Icon.
3.) Click on the "Display" or "Display 1" tab and look to see if it
says Certified Yes or No. If it says no, then write down the Adapter Name, this is your
Video card. If you have a 3Dfx card click on "Display 2" and check that card
|4.) Next click on the "Sound" tab, check to
see if this one says "Certified: Yes". If it says no then write down the
"Device Description", this is your Sound card.
|5.) If one or more of your cards were not certified
contact the manufacture by phone or go to there website and get the latest drivers for
your cards and Install them. Once you get your new drivers installed check to see if they
say "Certified: Yes", once they do the game will work properly.
B. Next ensure you have the latest DirectX 6 compatible drivers for your
However, some video cards are unable to run
the game's software mode full screen, due to incompatible DirectX drivers. As this is a
driver issue we are unable to offer a fix, but you should be able to run the game full
screen by adjusting the hardware acceleration slider in the Display Properties control
- Open the display properties control panel by
right clicking on a blank area of screen, and selecting Properties from the
- Click on the Display Properties Settings
- Click on the Advanced button
- Click on the Performance tab.
- Then move the Performance slider
two steps to the left, so that only basic accelerator functions are enabled.
- Then click on ok.
Note: Windows will have to be restarted for the changes to take effect.
The game should then run full screen.
However the mouse cursor will flicker, and there may be occasional (very brief)
Q. I can't get the game's
800x600 mode to work on my 3Dfx board. Why is this?
A. If you have a Voodoo 1 based 3Dfx board
you can only run in 640x480 mode. Select that option from the game launcher instead.
For other voodoo boards, or if you can't even
get the 640x480 mode running the best solution is to re-install the latest 3Dfx reference
drivers for your board. You can download them from www.3dfx.com.
Another problem may be that your monitor is
not configured for 800x600 mode, or that the refresh rate on your 3Dfx board's 800x600
mode is set too high for your monitor to cope with.
Try changing the refresh rate on your 3Dfx
board for 800x600 mode to 60hz or 75 hz. You can do this using the 3Dfx control properties
tab, in your display control panel. If you do this you may have to re-adjust your monitor
screen settings to get a proper full screen mode.
3Dfx 800x600 mode isn't full screen / is off center. How can I fix this?
A. There will be a black border around the
menus and movies in 800x600 mode - this is normal.
When flying the ship the screen should be
full screen. If it isn't then there are two ways to adjust this:
- Adjust your monitor controls so that the game
runs full screen, and save the preset.
(make sure you do this when you're in the game and viewing the workstation consoles
to get a proper full screen)
- Open the 3Dfx control panel (It's a tab on the
display properties control panel), and adjust the refresh rate for 800x600. 60 or 75hz
normally works fine.
The contacts list keeps scrolling all the time. How can I fix this problem?
A. This problem is caused by an
incompatibility in the mouse driver, normally - but not always - with mousewheel capable
mice. The solution is to edit one of the game's files, the keybind.ini file.
The file is located in <install
Edit the file using notepad or another text
editor and look for the two lines:
BINDKEY KEY_MOUSE_WHEEL_DN, R_NEXT_CONTACT,0
These lines are located together in the
Comment the lines out by adding a semicolon
to the beginning of each line, e.g.
; BINDKEY KEY_MOUSE_WHEEL_UP,
Then save the file. This should fix the
problem by disabling mousewheel support in the game. You might want to make a backup of
the keybind.ini file first.
Q. When I start the game the ship continually rolls. How can I fix
- A. Install the latest drivers for your
joystick. Some earlier joystick drivers are not entirely compatible with Windows 98, which
causes the rolling.
- Install the joystick as a custom joystick
without rudder control in the Windows Game Controllers Control Panel. See the
section below for details of how to do this.
Back to index
Q. I can't
get my joystick to work. How can I fix this problem?
A. The game relies on the Windows joystick
setup - the game itself doesn't have any joystick configuration features. It uses the
joystick that Windows tells it is there, and relies on the joystick being set up
correctly using the Windows Game Controllers
If you have a Microsoft® Sidewinder
Joystick then please check the Sidewinder ReadMe that came with your joystick drivers, as
there may be incompatibilities with certain types of sound cards or joystick ports.
(The ReadMe file is normally installed in your start menu: Start/Programs/Microsoft
Hardware/Sidewinder Game Devices/Sidewinder Game Device ReadMe).
If your joystick came with a Windows driver
disk, then follow the instructions you got with the stick to install the driver software.
Make sure you read any documentation that came with the joystick as this will often help
you to solve problems that may be associated with it.Often downloading and installing the
latest drivers from the joystick manufacturer's web site will fix many problems.
If the stick didn't come with a driver
disk, or if the driver disk doesn't seem to work you should be able to configure it as a
custom joystick using the Windows 95 Game Controllers control panel.
- Go to the Start menu and
select Settings, then select Control Panel. Double click
on the Game Controllers Icon.
- You might see your joystick listed in the
game devices window If so click on it and then click on the Remove
button. If there's no joystick there then you need to add one.
- To add a joystick click on the Add
button and select [custom...] from the top of the window.
- You'll see a new control panel. Select the
number of axes (2 for a normal stick, 3 for one with a throttle)
- Select the number of buttons (normally 4)
- Click on the Special Characteristics
box, and select 'is a flight yoke/stick.' If your joystick has a 'hat'
switch. click on 'has a point of view control'.
- Enter a name for the stick in the box at the
bottom of the window and click on the OK button.
- You should then see the joystick listed in
the joystick window with Ok next to it. Click on the Properties button,
and then click on the Calibrate button and follow the on-screen
instructions to calibrate the stick.
This should (hopefully) set up your
Joystick to work with the game.
Q. Why is the
cursor flickery and difficult to see?
A. This problem occurs only in software
mode when custom mouse pointers are selected. Open the Mouse control panel, and
select the Pointers TAB. Click on the Precision Select cursor and then click
on the Use Default button. This will fix the problem.
Q. The game
crashes when my Screen saver / power save function activates. How can I fix this?
A. We recommend you disable all Windows screensaver programs and power saving features
before playing the game, otherwise the game may not restart properly when the system
starts after a screensaver / powersave.
Q. The Intro
movie plays in a small window, how do I make it play fullscreen?
A. The Defiance Intro Movie is in MPEG
format. If you experience problems playing the movie, such as it running in a window
instead of full screen, you may need to install DXMEDIA. DXMEDIA is an add-on program to
Windows which allows the Playback of different types of movies.
You can install it by clicking on the
Install DXMedia button on the game launcher.
NOTE: On minimum specification PCs
the Intro movie may play back jerkily. This will not affect the game. However you can
minimize any playback problems by switching your desktop resolution to 640x480 and 16 bit
Q. Are there any
other features that we wern't told about? (Advanced users only)
A. Independence War: Defiance allows command
line options to be used to enable advanced features that are normally hidden from the
Note that these advanced features are
UNSUPPORTED, and may cause problems with the game if used improperly. We can't answer any
queries regarding problems caused by enabling or attempting to enable the unsupported
The command line options available are:
Enables a SELECT LAGRANGE button on the
Command Workstation's GSV view.
Originally the game was designed so that you
could select your own jump destination, but we removed the Select LaGrange button during
testing, as having players ignore the mission objectives and go off exploring made the
game almost impossible to test, and frequently caused problems in the missions.
Normally the Navigator automatically selects
your Capsule Space jump destination, but enabling this button allows you to select your
own LaGrange point destination, and jump to any place in the star map you wish.
We've created this option to re-enable the
button because we know many players would like to do some exploring and see some of the
universe we've created that you don't normally get a chance to see.
Run Independence War: Defiance in a window
(Software mode only - 256 color desktop recommend).
This option is useful if the game is
crashing without any error message being displayed. Enabling this option will run the game
in a window on your desktop, and any error messages and dialog boxes will be visible.
Run the game in 3Dfx Mode
Run the game in 800x600 resolution (3Dfx
Disable the sound. Useful when the game is
crashing to find out if it's a sound related problem. If the game runs fine with the sound
disabled then it's a sound problem.
Changes the stars in 3Dfx mode into a
special hardware mode. The stars will flicker, but game frame rate and performance will be
increased on slower PCs. May also help with graphic glitches on Voodoo Rush cards.
Skips the opening intro movie. Use this if
any intro movie problems prevent you from starting the game. Note: See the section INTRO
MOVIE AND DXMEDIA above.
Turns off rudder support in the game. Use
this if the ship continually rolls while playing the game, or alternatively install the
latest drivers for your joystick. See TECHNICAL SUPPORT below.
To add a command line option you should
first create a shortcut to the Independence War: Defiance program (You could copy one of
the shortcuts that's added to your Start Menu)
Click on the shortcut with your right mouse
button and select PROPERTIES from the pop-up menu.
In the target box add one or more of the
command line options to the end of the line. DO NOT delete any command line options
Then click OK to save the changes.
Q. Can i remap my
keys? (Advanced users only)
A. Independence War: Defiance allows
complete customization of the keyboard via the KEYBIND.INI file. The file is located in
the directory: \psg\resource\
WARNING: Make a backup of the KEYBIND.INI
file before you edit it, so you can return the keys back to their default settings if you
need to. If you delete or corrupt the file and you have no backup you will have to
re-install the game.
To edit it, double click on the file to load
it into notepad. You'll see a list of commands. Each command represents one key bound to
The following keys can't be bound to new
Windows Keyboard specific keys.
The format for the main key binding command
BINDKEY <Key Used>,<Game
Function>, <Shift value>
The parameter can be any one of the keys
listed in the KEYBIND.INI file. The parameter has a KEY_ prefix to show it's a key
reference, e.g. KEY_X for the X key. Non-Alphanumeric keys such as space are shown as
words, e.g. KEY_SPACE.
The parameter represents a single game
function. Each function name is prefixed by a R_ e.g. to fire a decoy flare use the
R_FLARE parameter. It's normally obvious which function names refer to which functions,
though some are abbreviated.
can be either 0 or 1. 0 represents a non-
shifted key (e.g. R), and 1 represents a shifted key, e.g. SHIFT-R.
Note: Only the left shift key can be used to
activate shifted keys.
For instance, if you wanted to re-define the
target next enemy function to N, rather than E:
BINDKEY KEY_N R_TARG_NEXT_ENEMY,0
Or remote logon to shift L:
BINDKEY KEY_L R_REMOTE_LINK,1
There is one special key binding function:
BINDKEYTHR. This allows you to set up the two linked keys for forward and reverse
thrusters (Normally A and Z)
The format for this command is:
BINDKEYTHR <Forward Thrust
Key>,<Backward Thrust Key>
If you want to add a comment to the
KEYBIND.INI file, either to note what modifications you've made, or to comment out a
particular key binding, then use a ';'
; This is a comment
WARNING: Do not bind two different
keypresses to the same function, or two functions to the same keypress, or the game may
not function correctly.
Q. How can
improve the frame rate of the game?
A. There are several things you can do to
increase performance if you feel that the game's frame rate isn't satisfactory. These work
especially well on lower specification PCs with slower processors and/or less than 32mb of
- Increase memory. On a 32MB system or less the
game will use some virtual memory, which will slow down the game at certain points. The
more memory you have the less virtual memory is required, and the fewer delays or pauses
in the game you will experience. See MEMORY AND SWAP SPACE for more information.
- Move the detail level slider further towards
the left of the gauge. This will cause the game to use low detail versions of the 3D
shapes more often, giving a significant speed boost.
- In 3Dfx mode, turn the HiDef shapes option
OFF - this will switch off the new 3Dfx high-detail shapes, and use the original models,
saving processor time and memory.
- In 3Dfx mode use the TAB key to switch to
full- screen mode. This will increase the framerate, as the game doesn't have to draw the
- In Software mode, avoid full screen mode, as
the larger screen area will reduce performance.
- In 3Dfx mode Add the option -hardstars to the
Independence War: Defiance shortcut command line. This will use a hardware feature to draw
the stars, which results in a noticeable speed boost. However the stars will flicker
slightly as you move. See COMMAND LINE OPTIONS for more details.
- Avoid using the CONTACT VIEW mode in the Orb
window, as this can decrease performance.
- Play in software mode. The 3Dfx version
requires a faster processor due to the graphical enhancements and extra detail. Software
mode can give better performance on slower PCs, especially in large battles with many
small objects on screen simultaneously.
do i do when the game crashes with a Page Fault?
A. This could be for one of many reasons,
but the most likely is out of date or incorrect graphics or audio drivers.
First make sure you have installed
DirectX6.1 (See DIRECTX), Then make sure you have
installed the latest full (not Beta) release drivers for your hardware. In most cases this
will fix the problem.
Q. What do i do if
The game quits back suddenly to the Windows part way through some missions with no error
A. This is probably because the game
ran out of disk space for virtual memory. Free up some hard disk space and try the mission
Q. Are there any spacific Video cards that have
problems with this game?
A. Yes, the video cards listed have
- 9 Imagine 128 (PCI) video card
- When running the game in software mode on a machine with the above card , if any
problems are encountered the user is advised to install the latest drivers for the video
card. These are available from the card's manufacturer, Number Nine (http://www.nine.com).
- Western Digital Paradise 64 (PCI) video
- Users with the above video card are advised not to run the game in software mode under a
Windows resolution of 640*480 in 24 bit color mode. I-War was found to work without any
problems in other color modes (e.g. 640*480 in 256 colors).
- Trident 9440 video card
- The game does not currently support this card.
- Videologic GrafixStar 550 video card
- The game does not currently support this card.
- Voodoo Rush based video cards e.g.
Hercules Stingray 128 video card
- Because of differences in the Voodoo Rush hardware and drivers from the standard 3Dfx
versions you may experience graphic glitches if playing Independence War on a Voodoo Rush
card in 3Dfx mode.
Most noticeably you might see priority problems with the stars and nebulas. Try using the
-hardstars command line option if you experience this problem, or turn the Nebula off in
the game options. (See COMMAND LINE OPTIONS)
You may also get a crash upon exiting the game, with the following message:
"IWAR This program has caused an illegal operation and will be shut down. If the
problem persists, contact the program vendor"
If you do get this message, we would recommend that you restart your machine before doing
For these reasons Independence War: Defiance does not officially support Voodoo Rush
Have there been any changes to the manual?
A. Yes, here they are.
- The first press of PAGE UP cancels the
current sentence of a dialogue both in sound and in text. Subsequent presses cycle back
through previous sentences.
- When the manual refers to a shifted key such
as shift-V, the left shift key only must be used. Right shift is used to toggle the WEP
screen state from LOCKED to TRACK.
When the debriefing screen is brought up before the mission is complete, the player is
informed that the mission is incomplete rather than that it is failed as stated in the
- Contact registry Display : Information line
Target symbol - As well as triangle and circle symbols, there is also a square. This
indicates that the target/waypoint has been selected as an autopilot target. This will
only appear if the player is using autopilot to appraoch/dock with a target, they can then
select a different target to engage in combat whilst still leaving the autopilot to it
- Eng: Status display
Fuel is infinite, a low level of fuel has no effect on the ship.
- Hull strength indicator
The horizontal bar meter above the Quick Reference Damage Indicator at the top right of
the screen shows your current hull strength. When this reaches zero, your ship will
How do I get a hold of Technical Support?
A. You can ask for help with your Infogrames game by reaching us by Phone, Fax, Online
Tech Support can help you by phone between the following hours:
Monday - Thursday 8:00am - 5:00pm PST and
Friday 9:00am - 5:00pm PST
website - http://www.infogrames.net
email - email@example.com
Faxes may be sent anytime to:
Please include phone number on all faxes
Infogrames North America Tech Support
5300 Stevens Creek Blvd. Suite 500
San Jose, CA 95129